[Resolved] Lakme — lakme eyeconic kajal-fungus on stick

 
3 Reviews
 Rupa R Mehta on Dec 27, 2017
I have been using lakme eyeconic kajal for many years now but this is the first time i have faced this problem. When i opened a pack yesterday, i found fungus on the tip as well as the whole stick of the kajal. It's a brand new stick and was opened yesterday. You will see in the photos that it is not expired either.

It was very disconcerting to see fungus on a brand new cosmetic product... One wonders if there were other times when there was the beginning of fungus that was not visible to the eye but which could have damaged the eye!

lakme eyeconic kajal-fungus on stick
lakme eyeconic kajal-fungus on stick
lakme eyeconic kajal-fungus on stick
Complaint marked as Resolved Oct 16, 2018

Complaint Status


[Dec 27, 2017] Lakme customer support has been notified about the posted complaint.
Verified Support
Lakme Customer Care's response, Sep 15, 2018
Dear Rupa,

We apologize for the inconvenience caused due to Lakme eyeconic kajal

Request you to write us at lever.care@unilever.com which would help us assist you better.

We look forward to hear from you shortly.

Yours Sincerely,

Sukanya Poojary
Levercare
Hindustan Unilever Limited
Complaint comments  2 Comments     Updated: Share0Tweet0Share0

Comments

My also got fungus on the...what should be done in this case...
yukta mahatpure's reply, Mar 2, 2018
My kajal also got fungus on it ...what should be done in this case?
My complaint has not been considered yet ?????

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