Lakme — Money has deducted but order not placed.

I have place an order on 17th oct 2020 for rs 1661 on lakme official site.
After making payment through credit card .
I have received massage as timed out .
My order has not placed .
Then i place same order for COD .

I though my money which has deducted by lakme will refund to me .after 5 days i raise complain to bank for 1661 rs .
But my bank inform me that money has taken by lakme. Then can only refund it .

Then i have send them mail for refunding my amount rs 1661.
They send me massage for order no.

They make me fool when i am sayying order has not created how will i give them order no. .
Still i send them order no. Of COD as i placed it just after i got deduction massage.

I also send them my bank statment of deduction of amount.

Still no information from there end sing 10 days.

They can easily serch for my money rs 1661 which has deposited in there account of 17/10/2020.
They can easiliy found about my money

Refund my money back.
Is this the way to cheet customer.dye to all this harresment we are doing online shoping .

Refund my money back otherwise i will raise complain in counsumer court & other site too.