[Resolved] Lakme — my face

Vinduja Nair

from Pune, Maharashtra

Address:

110, 1st Floor, Ostwal Orbit,Corner of Kanakia Junction, Next to Mc Donald, Off Mira Bhayendar Road, Mira Road-E, Mira Road, Mumbai, Maharashtra 401107, Thane, Maharashtra

I took service from franchise of lakme salon located at mira road (Mumbai).
I took bridal package as it was my wedding on feb 9.
I took the services from the salon for my hair, face, body, hands n legs.
Their waxing left a mark on my face on feb 5th and it is still there. I did all the remedies they suggested. It spoiled my wedding look and it is still not gone.
They are not even ready to refund my money for the things done on my face cos they have charged me 18000 for the entire package and i m not at all happy with the service give on face and hair.
Rest services were good.
Such a reputed company leaving a mark on a person face when beauty services is availed is not expected. I want my money back for the services

+2 photos

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Apr 19, 2019

Complaint marked as Resolved

Lakme customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2019

Lakme Customer Care's response Dear Vinduja,

Thank you for reaching out to us.

We regret the inconvenience you had to face.

To help us assist you further regarding Lakme Salon, we request you to contact us on[protected] or email at care.[protected]@unilever.com

Our team will be happy to assist you.

Thank you for contacting us today.

Yours Sincerely,

Pooja Sarkar
Levercare Expert
Hindustan Unilever