[Resolved] Lakme — regarding the hair spa

NidhiSahu

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi lakme team,

I have taken the hair spa (Protein rush) package. Today, i went for 3rd sitting in lalme (Akshayanagar branch, bangalore), the service provided by bharti was worst she did not put the hair spa cream properly & when i asked to put more cream then she denied and told this much is enough and will absorb. And she applied 3 times shampoo on my hair.

I want a one more protein rush hair spa free or want a refund of one protein rush hair spa.

Thanks
Nidhi

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Nov 14, 2018

Complaint marked as Resolved

Lakme customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Lakme Customer Care's response Dear Ms. Nidhi,

We apologize for the inconvenience caused.

Request you to write us at care.[protected]@unilever.com which would help us assist you better.

We look forward to hear from you shortly.

Alternatively, you can connect with us on toll free number [protected].

Yours Sincerely,

Nida Khwaja
Levercare
Hindustan Unilever Limited