[Resolved]  Lakme — scamming and insulting customers

Address:	lakme beauty parlour
Website:	www.lakmeindia.com/lakme-salon

I have a bridal+1 appointment for the 15th august at the lakmé beauty parlour outlet at ballygunge circulr road, kolkata, west bengal.
At the time of booking, the reception told me that a trial would be provided to the bride at any time. Today when i tried to set up the trial appointment, the lady who received my call on this number:[protected] and identified herself as the centre manager told me that no such records of my appointments were found as the staff who had registered my appointment quit in the month of may, thus all such bookings had been lost. She denied my booking when i have already paid an advance of rs.11, 000. Also, she refused to let me talk or complete my sentence and kept on screaming on the phone instead of talking genially. When i told her to behave like a manager and talk properly, she started insulting me asking me not to judge her and told me that i have a cheap mentality.
I kept asking her for her name and she refused to share her name and curtly disconnected the call and refused to take it again.

Please advise how to get refund