[Resolved]  Lakme — Tressplex collagen result failure

Address:Lakme salon, kalyani nagar branch, pune.

Tressplex collagen was done on 4th for which 4 and half hours was taken. As a result I felt sick because of wet hair and ac. I am broncitic, 57 years old. Halfway during the process he took another client and totally ignored me. 😒 I had to take injection and leave from office for two days. Worst of all my birthday was on 6th for which I wanted to do something for my hair. But after result total failure. He had said it would last for 4 to 5 months, but in one day the effect was lost.
So total negligence and failure of the salon. We pay a fat price for the services rendered. So that they give proper service.

But in a hurry to earn more they just literally leave the client and take another one. Because of all this my birthday was a sad one with me totally in bed.

Also I had a haircut done for which I was charged heavily, but I had to call him again to cut the dry end in the front side which was done without putting an apron and he brushed away the fallen hair with the blower and then he hurried back to another client.
I can't understand this. If we are taking appointment for our services then why do they leave us in the middle of the job? Do they not charge us? Then why?

Also I would like to quote that they also charge for the services not rendered. I had informed also but in vain.

I am a regular customer and I had never a cause for complaint but this time it was totally hopless, bad and poor service.

Veena Pawar
[protected]

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Oct 14, 2021
Complaint marked as Resolved 
Lakme customer support has been notified about the posted complaint.
Verified Support
Sep 11, 2021
Lakme Customer Care's response
Dear Veena,

Thank you for reaching out to us.

Please accept our sincere apologies for the inconvenience caused.

To help us assist you further regarding Lakme Salon, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

Our advisors will be happy to assist you.

Warm Regards,

Maria Shepherd
Levercare Expert
We're here for you - www.hul.co.in/contact/
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