[Resolved]  Lakme — Unprofessional

Address:

27th main,HSR layout, Bangalore

I had my colouring done at Lakmé, 27th main HSR layout, Bangalore branch and had terrible experience of losing hair for weeks from that date.
I have had colouring done at Lakmé for many years and especially this branch for 10 years now but this time my hair has been coming off roots for close to a month now.
I was given to understand when questioned that my regular facial person Divya, said she was trained to do the hair colouring and been doing it for some now. I took it at her word but her unprofessional way of taking up colouring to replace my regular colouring staff who was absent that day cost me my hair.
When I had called to take the appointment they said my regular hair colouring boy would be there. I suspect he must have left recently their services and they used customers to meet their own targets and make their money.
Also, I realised my ear wasn’t covered after Divya started colouring when they covered my ears but that led to infection in my ears leading me to further trauma of formal treatment.
How do we even trust anyone when top brands lead to such unfortunate incidents? Especially when the prices have skyrocketed recently but services are down in the dumps!
I hope, you will ensure nobody suffers this kind of consequence when the experience should have been the other extreme of feeling great!!
Regards
Raji