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[Resolved]  Lakme — White Layer on Eyeconic Kajal

I bought a stick of Lakme Eyeconic black kajal from a store (an outlet of Health and Glow in Hyderabad). The expiry date is January 2023 and I opened it in August 2021. I found a white layer over the kajal stick that looks like fungus. Given that this is to be used in as sensitive a body part as the eyes, I will not be using the stick. I have used this product many times before and this is the first time something like this has happened.
White Layer on Eyeconic Kajal
White Layer on Eyeconic Kajal
White Layer on Eyeconic Kajal
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Sep 16, 2021
Complaint marked as Resolved 
Aug 16, 2021

Complaint Status

Lakme customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2021
Lakme Customer Care's response
Dear Parvati,

Thank you for reaching out to us.

Please accept our sincere apologies for the inconvenience caused.

Be assured that all our products go through stringent quality checks before they are released in the market.

To help us assist you further regarding Lakme product, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

Our advisors will be happy to assist you.

Stay Safe!

Warm Regards,

Maria Shepherd
Levercare Expert
We're here for you - www.hul.co.in/contact/
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