Lakshmi Hyundai — pressurizing to take delivery of display car having paint issues

Address:

Lakshmi Hyundai (A unit of Sri Jayalakshmi Automobiles Pvt.Ltd), GM Arcade Building No 102/3, Hebbal- Bellary Road, Bangalore - 560 092, 560092

I approached Lakshmi Hyundai (A unit of Sri Jayalakshmi Automobiles Pvt.Ltd), GM Arcade Building No 102/3, Hebbal- Bellary Road, Bangalore - 560 092 to inquire about Elite i20 car and ended up booking the sportz plus variant marina blue color 2019 model for a total price of INR 8, 26, 000/- (Eight Lakh and twenty six thousand Rupees) with free accessories (PU leather seat, scuff plate, door visor and car cover). Sales executive Mr. Emmanual showed me the display car (i20 sports plus blue) parked inside the showroom for explaining features on 16th February. As there were issues with paint on display car, I requested Mr.Emmanuel to provide me fresh car from stock and not the display car. I paid the cash of INR 1, 50, 00 towards down payment and INR 46000 through credit card and wallet money. All things went smooth (loan process and down payment) but, when requested to provide the insurance details one day before to complete the RTO registration, I happened to identify the allocated car unit was display car having paint issues. When I denied to continue with registration, Mr Emmanual, Mr Shashank and the branch manager Mr. Imtiaz verbally committed to provide the new car from stockyard within one week of time. However, i was called to visit showroom on 9th March 2019 and told me that the cancellation cannot happen due to car being already allocation from the backend team and forcing me to take the delivery of display car having paint issues. I can submit all the necessary documents to justify the complaint i raised and requesting assistance to get value of my hard earned money.