Reliance Digital Retail Nsc Bose Road — cheating on product
Kolkata, South 24 Parganas District, West Bengal, India
I bought a sony vaio laptop E-series from reliance digital retail shop and also a CD of microsoft office.
The sales person named as Mohan said that he will install the antivirus and make the disk partition and will hand over the laptop to me,but this was not done after the billing was done his assistant just downloaded the microsoft essential antivirus from internet and gave it to me and said the wifi connection here works slow so you install it youself in home.when i was installing and updating it i got a message from microsoft that the downloaded antivirus was not the correct one it was a fake so it couldnot be updated.
I downloaded myself again and then updated it.
Apart from this when i said them to make the disk partition his assistant said i dont know how to do it...but after sometime when i asked other salesperson over there to do it...then the assistant replied i m doing it..what was this??? I was not there to joke with that person rather i was investing my INR 50000 for buying a laptop and other accessories.
They even didnot install other softwares and programs required by me...which should be done by the salesperson at the time of buying...and this is what we call as installation charges.
Now i also had a offer in my microsoft office CD to redeem a usb philips speaker for free.For that i was asked to register to a website and in case of any problems i should contact the sales person named Mohan as said by them.
when i was registering my self to the website given by them i was asked to enter my COA number but i didnt knew it so i made a phone call to the person to ask about it at first the latter said that the number is 2224445....when i asked where is it written he said ya ya it is that then after that he started conversing with one of his colleague without saying me to hold on the line or even saying me to wait...i was on the hold for 15minutes and saying hello hello......but he didnt reply me.
I searched the google and made my registration and COA no. was 999.......
I am also facing problems in my keyboard,screen of my laptop.
I have to ask whether buying a laptop and investing INR 50000 was a fun for them??
i was buying a scanner with printer and some other CDs that day but thanks to god that i didnot bought it from this shop otherwise it would also have been my loss.
I dont even think that saying them for sevicing my goods bought from them would be helpful to me.
on my personal opinion i would say that reliance should take care of this customer related issues which is increasing day by day.
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