[Resolved]  Sony India / Unique Infoways / Sony VAIO Laptop — Denying Onsite Warranty on Product committed at the time of Sale

Address:

New Delhi, Delhi

Dear Sir, This to bring to your notice that I had purchased one Sony Vaio Laptop VPCEH3AEN/B on 6th July 2012 for Sony exclusive showroom at Nehru place "Unique Infoways Pvt.Ltd." against invoice no. MW0005486. At the time of purchase I was told the product carry's 3 year Onsite Warranty & the same was clearly mentioned on the Invoice as well. Since after lot of inquiry in the market I was convinced by this dealer that the product is under special scheme & that the 3 years onsite warranty is one of that I decided to make the purchase. Now about three days back this laptop had some technical problem which seems to be a serious one I lodged complaint with the Sony India customer care under complaint number 11847594, simultaneously sent mail & got the complaint number 11866122. I was shocked to receive return reply from the customer care that they cannot provide onsite warranty on this product leave alone about 3 years onsite warranty & that I have to take the machine to the nearest service station & otherwise I should contact the dealer for clarification on onsite warranty mentioned on the invoice. This is bizarre & totally absurd & extremely regretful that the companies to sell their products makes false promises & cheat customers & at the time of meeting their commitments like this backs off & harass customers. For last three days I have been calling customer care, dealer & sending mails in this regard leave alone the complaints gets attended no clarification has been provided either by the manufacturer as well as the dealer. For your record I have attached the scan copy of the invoice clearly mentioning the warranty terms & request the authorities for their intervention to resolve the issue & get the technical problem of the machine fixed. I can be contacted at email ID: [protected]@gmail.com, or at mobile number : [protected].
Thanks & Regards,
Anup Mukherjee