Latestone.com — Refund or Replace

Dear Sir/Madam

I have to complaint about the product which I get was defected. It is PTron Bassbuds(TWS) earbuds with Powercase - Black. Its one side was not working. If we connected earbuds with Mobile, only one of the Earbud was connected at a time. The earbuds are not connected with each other. So music only come from one earbud. Kindly Return/Replace the product asap.

I have dailed many times your toll free no. but they don't respond.

Below are the details of my order :-
Name - Manik Jain
Order ID - SL3300378
Order received on - 10/01/2021
Description of Goods - PTron Bassbuds (TWS) earbuds with power case - Black
Total Amount - 748 ( With shipping charges included)

Please Replace/Refund can be given asap.