[Resolved]  Latestone.com — product is not functioning - ptron lancer bluetooth sports headphones

Address:Hyderabad, Andhra Pradesh, 500035
Website:latestone.com

I have order the product (Ptron lancer bluetooth sports headphones) through instagram ad which redirected to the latestone website, payment method was cod and after receiving the product i have checked it, its not working.
I have followed the instructions mentioned below the product to operate it by charging it for 3-4 hrs even after charging the headphones it is useless.
I'm very disappointed with the product and i can't find the return procedure on the website also.
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Dec 7, 2018
Complaint marked as Resolved 
LatestOne.com customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2018
LatestOne.com Customer Care's response
Hi, we will contact you within 48 hours. Our executive will be addressing your concerns raised. Note: Please do not share bank details / credit card details with anybody over the phone. Thank You.
Complaint comments 

Comments

Please cancel my order SL3077258 we do not need that product because it does not gave clear information about delivery it took time since I wanted it earlier it did not arrive, I don’t need it now so please cancel my order.
LatestOne.com Customer Care's response, Nov 6, 2018
Verified Support
 We're on it! You can expect an update on this over the phone or via email shortly. Thanks for your patience.
Please cancel my order of head phones
mintu charan's reply, Nov 7, 2018
Please cancel my order of headphones id SL3094126
LatestOne.com Customer Care's response, Nov 13, 2018
Verified Support
 We're on it! You can expect an update on this over the phone or via email shortly. Thanks for your patience.
Hi
I want to return my product as soon as possible..My AWB no is[protected] and orders I'd is DZ1413..
LatestOne.com Customer Care's response, Nov 13, 2018
Verified Support
Hi we will contact you within 48 hours. Our executive will be addressing your concerns raised. Note: Please do not share bank details / credit card details with anybody over the phone. Thank You.
I request you to cancel my order SL3110964.
LatestOne.com Customer Care's response, Nov 23, 2018
Verified Support
 We're on it! You can expect an update on this over the phone or via email shortly. Thanks for your patience.

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