[Resolved]  Lava Mobiles — Lava CG142 Mobile company problem

Address:Nashik, Maharashtra, 422101
Website:www.consumercomplaints.in

I had purchased the lava mobile Cdma gsm on 4 of aug 2015. From starting of month the product is not working properly. So we had sent to service center. After 1 month we received the phone and the same problem is happening. Please provide me the new same phone in replacement.
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Lava Mobiles customer support has been notified about the posted complaint.
Verified Support
Dec 21, 2015
Lava Mobiles Customer Care's response
Dear User,

We sincerely apologize for the unsatisfactory experience you’ve had. Please share your service center details, job sheet or work order number and contact details so that our Customer Service team can get in touch and resolve your query.
You can drop in a mail to us at [protected]@lavainternational.in

Regards,
Lava Digital Team
Complaint comments 

Comments

I agree with above comment. I purchased from eBay seller Lava CG142j few months back. Phone will not detect Reliance signal, work only with GSM, also the battery will dry out in 5-10 minutes. On opening claim with eBay on defective product, I was told to take it to service center. First I got defective product from a cheat seller on eBay, secondly eBay claim system was pathetic, instead of resolving - replacing product or returning amount they completely ignored the matter. LAVA customer care numbers will always be busy, and when answered they will transfer call to another department and you keep rotating. I will not recommend to buy LAVA products, also from any online portals.
In continuation to above - I have invoice of purchase, the phone is under warranty of any manufacturing defect, its 2 month old, not sure if LAVA representative will be reading this post. Let me know if you care for customers, and any assistance can be provided. If not, I will consider it as sunk cost, and live with it, rest enjoy.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lava Mobiles
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    40%
    Complaints
    632
    Pending
    0
    Resolved
    238
    Lava Mobiles Phone
    +91 12 0463 7100
    Lava Mobiles Address
    A-56, Sector 64, Noida, Uttar Pradesh, India - 201301
    View all Lava Mobiles contact information