LazyPay — failed to address upi payment from lazypay service

Address:

560010

I have used lazy pay service to make the payment related to swiggy on 1st week of december 2018 for an amount of 284 rs/-. As per the agreement, i have repaid the amount through paytm upi service on 17-dec-2018 (Connecting through citi bank suvidha savings account) and received acknowledgment transaction number too (Attached email for the same).

Later i have received multiple penalty fine from lazy pay with charges 10 rs/- on daily basis for not making payment and crossing payment due date. I have raised multiple requests through lazy pay app in mobile and also sent an email to their customer support. Finally they responded that the upi payment were failed for most of the customers and they mentioned me that i'll be getting back my amount after 15 days. I have cross verified with them that, in case if they can waive off penalties and also if they assure in writing that i'll be getting back my amount 284 rs/- after 15 days, i can able to make payment one more time right away. But they sent response in email that, i need to wait for some more time, since they are investigating at their end and they will get back to me on it with updates (Please find attached emails).

Still i am receiving the penalties on daily basis without any updates from them yet (From more than 1 week) and today i have received an email that they are sending legal notice if i don't payback the payment with penalty by 3-jan-2018. Hence, i had sent an email to them and no response received from them yet.

Hence, here i am lodging the consumer complaint against lazy pay with complete evidences details for your references. Please go through it and provide justice for the same.