Lenovo — 16GB RAM high usage and keyboard some keys won't work

Balakrishna Acharya

from Bengaluru, Karnataka

Website:

Hi,

I am still facing the same 16GB RAM high usage and keyboard some keys won't work and screen bleed issue

whenever I call premium care to report and every time they take laptop remote access and make several changes in 30-45 mins but no one resolved the issue.

I'm really pissed off and now I doubt that I received refurbished for sure, from the past 5 days contacting on the same no update. I want to use the laptop for lab training and for office work. 16 GB RAM used to go high with basic applications launch and freezes a lot with normal usage and also a small games. you guys are taking years to resolve this issue and I request meanwhile extend the premium warranty period or arrange an additional ram or a new laptop so that I can work smoothly until you guys fix the issue!

more details are attached below

https://drive.google.com/file/d/1qAcTtf7atWxhimm_mMEfpKUGuFUnCQbL/view?usp=shari...⇄

Wrote several emails to below but No Update [protected]@lenovo.com, [protected]@lenovo.com,
[protected]@lenovo.com

Regards,
Balakrishna

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Lenovo customer support has been notified about the posted complaint.

Feb 06, 2021

Updated by Balakrishna Acharya ticket raised y540 from 15days back but still not resolved [protected]