Lenovo — 41 New Inoperable Thinkpad E15 Devices; No Support

Address:

Cristo Rey Kansas City HS, 211 W Linwood Blvd, Kansas City MO 64111

I am a High School Tech Director. We purchased 41 Lenovo Thinkpad E15s last June 2021. Immediately, we noticed that the devices were running at 95-100% Disc/CPU useage, making them very sluggish and/or inoperable. We contacted support who sent a tech out and he replaced the (SSD) hard drive on one device. All was good. We notified support, expecting the rest of the devices to be repaired. Instead, they insisted on performing remote tests, re-imaging that resulted in absolutely nothing. In January, upon their request, we sent in a devive for evaluation. Since then, there has been next to no contact from them, unless we urge them for an update. When they do respond, we hear nothing but "...we have escalated this up to our L4 team for further investigation." In the meantime, we have 30+ teachers unable to perform their jobs due to their new inoperable devices. We paid for premier support and have received nothing.