Lenovo — Accidental damage protection not updated; apathy from customer care service

Date of Incident: September 30, 2020
Serial No. : YX006NZN
Complaint No. : 482816

I recently bought Lenovo Ideapad Serial No. YX006NZN and paid for accidental damage protection on September 30, 2020. My account got debited and still the company has not updated the same on my account. I tired of calling their customer care. The customer care gave some email address and asked me to send email. I have sent multiple emails but received no reply. Finally, the customer care asked me to wait for 30 days to get updated with the accidental damage protection.

When Lenovo takes my money how could it gets updated after 30 days? Second why do Lenovo wants to use my money? Is Lenovo still in STONE AGE where the company's representatives need to update it manually?

Such a pathetic service. I spent more than Rs 125000 and they provide such third grade service. Its so embarrassing and I feel bad for myself for choosing Lenovo instead of Dell or Apple.

I request consumer complaints to kindly escalate my complaint to respective authorities and at least hope they would ensure justice as soon as possible.

Thank you

Swati Gupta