Lenovo — After sales customer service

Lenovo after sales customer service is in my honest opinion is the absolute most unprofessional service I have ever come across. The different team departments cannot even communicate with each other properly and give each other half details. I am based in Australia and was put in touch with Lenovo care in India and the response time is unacceptable. I had to email everyone I came across in order to elicit a reponse regarding my product issue. And even after they have given me an update, they will not reply to any further correspondences. What is evn going on there?!?!?
I frankly have had enough and will be taking this up with the Consumer Board in Australia and have them rectify this issue.
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Aug 12, 2021
Updated by Dr Ateed Syed
Also I am not even sure why I was directed to Lenovo India as my country is Australia and so should have been dealth with a team based in Australia. There was no issue when ordering the product, but when there is an issue post purchase, you have to get through many hurdles to get answers. This is very unprofessional.
Aug 12, 2021
Updated by Dr Ateed Syed
Furthermore, I have just realised that they have sent a replacement product but they have messed up the delivery address. C'mon guys... how can you botch this up?!?! Very careless.
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Microphone of mobile model PB2670 M not working. Pl. ask your repair centre in FARIDABAD to get it replaced.
D.D.Sharma
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Dr Ateed Syed's [Complaint's author] reply, Aug 13, 2021
Sir, I think you have accidently wrote your issue on my complaint. Please double check it.

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