Lenovo — Delay in repair of mobile by authorized service centre

Address:

Indore, Madhya Pradesh, 452016

This is dilawar singh from indore and my contact no. [protected], i had given my phone lenovo k5 note, model no. A7010a48 for repair to authorize service center of lenovo in indore (M-89, yaswant plaza, indore m. P) on 01/06/2017, problem: touch damage, mobile bent (Say motherboard not working). Still after 26 days passed lady on reception name amrita told that parts for mobile repair are not available and its not coming from company, when asking for tentative time required to repair it she replied when it come it will repair and we will call you or you may find company website or toll free no. And you can compliant for that but i am not able to reply you. Is it that type of service lenovo provide trough their authorize service center and that type of employee you hired who don't know how to respond to query of customer and is touch and motherboard is not available in company or indore is such far that goods are not reach to indore in 26 days? Looking forward for company reply or company is also behave in manner of service center.
My mail id: [protected]@gmail.com