[Resolved] Lenovo — delayed service and unnecessary inspection charges - k. r. k solutions marathahalli
AnAnshul0607 on May 28, 2018
I reported that my screen got damaged and want to replace it on 21st may 2018. I was told that display screen is not in stock and they have to order it.
They keep on repeatedly saying that the screen display will take 2 more days to deliver. However, i have not still received any confirmation the part delivery or replacement of screen. This service center is surely not bothered about any customer's inconvenience and punctuality.
Secondly, i was charged 230rs/- as "inspection charges" when submitting my handset which i feel was totally unnecessary. I was told that this charge will be deducted from the cost of new screen part. However, recently when i asked to give back my broken mobile they told 230rs is non-refundable.
Also no provision of providing a spare handset due to delayed service. Absolutely unacceptable.
My request to please have a close look at service center on priority and take serious actions on them.
Complaint marked as Resolved Jun 6, 2018
I have finally got the problem fixed after following up with Motorola Support team([email protected]) who helped in expediting the process and getting it escalated with service center owner. I am satisfied even though it took 1 more week to fix it.
[May 28, 2018] Lenovo customer support has been notified about the posted complaint.
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