Lenovo — For replacement of Computer of Lenovo

Website:

[email protected]

1. This is to inform you that the undersigned had purchased the aforesaid Computer i.e. all in one Computer being
Machine Type(model): F0D5, Model name: F0D5U,
MTM: F0D500BUIN, 20V=4.5A,
S/N: MP1AXWN1,
Product family: ideacentre AIO 520-22IKU,
CPU: intel i3-7020U 2.3G, 54.61cm LED Panel
HDD: 1T SSDL _, Keyboard: 2.4G wireless
RAM: 4G,
OS: Windows 10 Home SL,
ODD: DVDRW
On 21.10.2018 for a sum of Indian Rupees 38, 000/- from your authorized dealer namely Absolute IT Solutions Pvt. Ltd situated in Shop no. 5Twin Tower, Tripathi nagar, Phase-2, Virar(W), Dist-Palghar-401303, Maharashtra, India, having mobile No. [protected].

2. It is surprising to note that even two years have not yet been passed and the aforesaid computer sudden stop working.

3. The undersigned sent the said computer through his man by name Mr. Madhav Tile to Lenovo Service center situated at Marol Makawana road, Andheri(east), Mumbai-400 059, Maharashtra, India on 05.10.2020 to repair/replace the same but it is further surprising to note that the said service Centre demanded Indian Rupees 24768.40/- from the undersigned.

4. The undersigned is very surprised that even two years have not been passed and the computer manufactured by LENOVO has stop working. I am further surprised that inspite of replacing and/or repairing the Lenovo Service Centre is demanding Indian Rupees 24768.40/- .

5. The aforesaid attitude creates doubt in the mind o[censored]ndersigned that either the Company has used very cheap and very low quality materials in manufacturing the said computer or your agent has sold me a low quality material by making false representation or your service Centre is making us fool for the purpose of earning money by illegal means. I point out to you that your said conduct/behavior harm my mind, body, my work and put me in wrongful loss.

6. I never thought that such a reputed company and/or its authorized dealer or its service Centre will do such things, which prompts me to take legal action against you, authorized dealer and your service Centre.

7. However, before taking any action in the matter, I hereby request to replace the said computer or return my money within a fifteen days of the receipt of the said Notice, otherwise, I shall have no option except to adopt the course as provided under the Indian law for taking the money for good quality material and supplying the material of lower/inferior quality.