Lenovo — Horrible display & camera issues lenovo k3 note, unresolved even after twice service centre visits

Address:	560100
Website:	www.lenovo.com

Hi,

I have purchased lenovo k3 note on 28/05/2016, with imei [protected]. My expectation with purchase is only of high configuration particularly it’s camera of total 13 mpic. But, finally what it is giving me is a bad quality pic’s of 13 years old market configuration.

In the first two days after the purchase, the pics were really good. On the second day, the mobile display started vibrating / flickering. I have submitted mobile to the service centre (Indiranagar) for this issue and they replaced part (The nearest service centre was 25km and in bangalore city hardly 1 or 3 smart phone service centre are there).

After this visit flickering stopped but pics quality came down to very bad. On 03/06, i again submitted my mobile to service centre for this issue. They were just convincing the camera is working properly. I have explained @ the image taken and told, wrt to this configuration the images quality is not acceptable and initially the quality was better. They have taken for servicing and return me back in the next day evening.

Even after this 2nd servicing, nothing improves to come back snaps to the original quality. A totally bad servicing, bad parts sold. I didn’t have time to visit the service centre again and again. Going to service centre leaving my office for 1 hr going forwardly and totally giving 2.5 hrs per visit is a not acceptable absence and the servicing people are playing like anything with a bad service.

Let me demonstrate the camera pics: 4 pics after the2nd servicing to demonstrate the bad quality of the pic’s coming, with an expectation of this as 8 mpix camera rear.

Pics taken from the camera are attached and issue description/explanation is provided below.
1. In 1st pic, in the next 10 feet what all the written on board and clarity is not readable.
2. Inside the room, the clarity of watch taken from near is not visible properly.
3. Night image taken in light + flash, doesn’t resolve the proper color of the walls and stairs.
4. Zoom totally leads to a very bad quality pic. Mentioned image 4 is a zoom of 3. It resulted in totally blurred dots, which are not present on the wall, when the pic is taken from very near.

Thanks.