Lenovo — ideapad - replacement charger

Website:replacement charger

I purchased a lenovo ideapad, got home to find out the charger was defective. I called lenovo and the customer service people are young kids and some of them are not patient at all. I was told by one agent that i would receive a replacement in 3 business days, but that never happened. I was told the packaged was shipped on february 07th that was a lie the package never got shipped until february 20th after numerous back and forth phone calls between lenovo and ups. I received a call on tuesday february 20th by an agent who really tried to help her name was alice the best of the bunch. Unfortunately when i contacted ups i was told the packaged was returned since lenovo placed the wrong address on the package. The origin and destination information were the same.

I called backed lenovo as advised by ups and again the customer service people sounded more like robots not trying to understand the issue. They totally do not listen to what you are saying, they just kept putting me on hold to check god knows what and coming back to tell me i signed to refused the product when i did not get the product in the first place. Lenovo messed up from day one by they putting the wrong information on the address.

This has been a very frustrating ordeal for me with lots of wasted time just to get a replacement part. Initially one lenovo wanted me to send back my ideapad which was not the issue, so could you imagine how much more frustrating this could have been for me.

The customer service is horrible very robotic not human. There is no manager or manager's on site they could transfer you to i was told, a person with more experience to help resolve the issue which to me was very simple.

I have been waiting on this part since february 07, 2018. Today february 24th, 2018 i still have not yet received the replacement part.

I was told by a new agent matthew today february 24th, 2018 that the part was again ordered to be sent to me and i should be receiving it by wednesday february 28th, in 3 business days as told before. I will let you know if this is so.

What a nightmare situation this had been even my name was spelt incorrectly even though i repeated it with my address numerous times.

(1)
See order information: email received from lenovo

Service order: [protected]
Serial number: pf0uu84e

Dear debrah jackson-williams,

Good day! We are reaching out to inform you that the part ordered has been shipped out. It is being delivered to you via ups tracking# 1zaa[protected]; scheduled early delivery on: wednesday, 02/21/2018 by 10:30, with no signature required. Upon receipt, please test the part as we would like to make sure that it is fully functional.

Should you have any other concern, you may check different options on how to reach us from the links below. Thank you and have a great day ahead!

Kind regards,
Cid:image001. [protected]@01d318a8.84a6c290
Lenovo warranty support team
Cid:image004. [protected]@01d2c533.6eac5f40
Contact support team:[protected]
Support site | callback request | chat support | repair status

(2) ups information below: - stating that package was resent, saying i refused delivery when i did not get the package in the first place. I am still waiting on the package. The destination lenovo sent the package to was concord, ontario as stated on the ups information below which is not my address. The package was returned to lenovo on february 21st, 2018 as stated by ups.

Location date local time activity
02/21/2018 14:19 the receiver does not want the product and refused the delivery. / the package will be returned to the sender.

Alternate tracking number
1zaa[protected]
Concord, on, canada 02/20/2018 20:54 destination scan
02/20/2018 20:53 origin scan
Canada 02/21/2018 3:39 order processed: ready for ups
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Lenovo customer support has been notified about the posted complaint.
Feb 24, 2018
Updated by djwilliams
my complain submitted was marked as resolved when my package was not yet delivered. how funny is that.
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