Lenovo — laptop ideapad 300-15isk product replacement

dvp92

from Chennai, Tamil Nadu

Address:

Ahmedabad, Gujarat, 382424

I have bought lenovo ideapad 300-15isk laptop from croma store in ahmedabad. I have faced a lot of issues with this laptop since i have bought it. I have to replace the screen two times.in last week i have faced a power issue and for that, i have gone to the service station. They told me that they need to change the motherboard. They have done so and after that, just in 4 days, it occurred again. The laptop has stopped charging and that happened again in my university exam times.

I am really tired with this piece of laptop i have received. I request the lenovo india to replace the whole product in place of changing the several parts again and again. It is really a defective piece. I am tired by visiting the service centers frequently. My laptop is not in the original condition now. Everything is mostly changed. I am really demanding the whole new product piece in replacement of this faulty piece and that again with the full warranty.

I request consumer service to take the required action against lenovo india to take a quick action on my issue.

Please find the serial number of the product along with the past three service request numbers i have made to lenovo for my past issues.

Serial number: pf0d73jn

Service request: [protected]
Service request: [protected]
Service request: [protected]

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Lenovo customer support has been notified about the posted complaint.

Nov 27, 2018

Updated by dvp92 And one more thing I wanted to add that In case of parts replacement also I have never got the solution on one go. There also they are not using the standard parts.

I need to replace the Screen two times. I have replaced the motherboard for the Power/Charging issue. And just in a few days that also stopped working. So I don't trust the Parts you are using.

I strongly demand the whole product replacement only.

Jan 09, 2019

Updated by dvp92 Lenovo India,

Today I have visited the service center and provided my laptop to them. They have verified and confirmed that the power issue is still there after providing the resolution once by them.

Also one more point they have told that the body is loosed, as the laptop was opened three times. Two times for screen replacement and one time for a motherboard replacement. So now they need to replace the body. And that is not covered under warranty.

Now, I am sure that I am not responsible for whatever damage is happened to the body. And if it needs to be replaced then also I am not responsible to pay the amount for that part, as it was not caused by me. But its the service center who has created that damage.

The service center person is telling me that when you have replaced the screen at that time damage has happened. And that Vendor was different and we are not responsible for this.

So I need a confirmation from Lenovo India now, that whatever the part needs to be replaced, I am not liable to pay a single rupee for that.

Regards,
Dipen