Lenovo — lenovo 330s laptop
Ppskothari92 on May 31, 2019
I had purchased a lenovo laptop on july 2018. The battery was not working properly and i had raised complained with the company in march. After 3 days of trouble and keeping my laptop under observation whole night, they came to conclusion for replacement of battery. The battery was working fine for 1 month and again started facing the issue. I had raised complaint again with lenovo. They asked me to take whole system back up in external drive to format/reset the laptop. Since i didn't had any external drive i requested them to provide me on temporary basis but they denied so i had to purchase a new one even though i didn't required initially. They formatted the system which wasted another 5-7 hours but the issue didn't resolve. There was no call back from customer care in preferred time and later they told me to raise query again on chat. After doing the same investigation they came to conclusion to replace the battery again as i feel the initial one was not the genuine product. I asked them to give confirmation that issue won't happen again as this is wasting my time and efforts again and again and also my laptop will be out of warranty in 2 months so i will have to spend from my pocket if this happens again but they denied. I asked them to replace the laptop with a fresh one but they denied as well. Than the senior executive called me and spoke rudely that they can only replace the battery and do nothing more. My concern is what if the new battery is also not genuine and will be faulty after the laptop is out of warranty? Why should i suffer for company's faulty products?
Complain number - [protected]
[May 31, 2019] Lenovo customer support has been notified about the posted complaint.
|Add a Comment||ShareTweet|