Lenovo — lenovo ideapad 320 erof [protected]

Address:

560087

Lenovo erof - [protected]

This email pertains to service request lenovo erof [protected]. Let me brief you the issue i raised and action taken from your team.

I raised the issue online that battery of my laptop and keyboard were not functioning properly. I was unable to use my laptop without direct power source and also keypad was giving a miss at times while typing.

After the issue was raised, an engineer "pritam" recomeded by abdul issac visited my premises and without any diagnosis he simply changed the motherboard and left. He was notified and made aware of the real issue, however he just left without rectifying the issues. After he left i sent out an email complaining about the unresolved issue and another appointment was given to me. Same engineer visited my place and after wasting 2 hrs he replaced new motherboard with old motherboard.

At the end my day got wasted and my laptop is still in the same condition.

I am highly disappointed by the kind of service provided and responsible behavior shown. I am not the only customer facing issues due to these defective lenovo ideapads. I have seen multiple reviews and most of my friends using this product have faced similar issues.

If you guys cannot resolve the issue, then better stop selling defective products to the customers. Also if you guys are customer oriented brand, then ensure to replace products within warranty periods.

I am left with no choice than to lodge a complaint with consumer court.