[Resolved] Lenovo — lenovo k5 note complaints

 
4 Reviews
Yamuna Nagar, Yamuna Nagar District, Haryana, India
 Sushilkumar35 on Jul 18, 2017
Hi,
I bought lenovo k5 note on jan-2017 in india and after 3 month i faced problem in mobile for signal, its stopped to detect signal. I went to the lenovo service centre in pune and they changed the motherboard but after 2 month i faced problem in speaker, it was not working properly and at that time i was in haryana. I went to the service centre and they said we will not repair this phone because imei number is different in bill and what mobile showing svreen. I told him when last repaired they changed motherboard so offcours imei will not be same but after that they saying they had not enter proper entry in the system. So in that case what my mistake, what the entry they entered in the system while repairing it doesn't matter for me because they don't show to us. I am not at that level to go back pune from haryana for to repair mobile in same service centre. What the meaning of lenevo service centre all over india if they not considering like that.

Thanks
Sushil kumar
+91-[protected]
Haryana
Complaint marked as Resolved Jul 19, 2017
They had not solved my problem yet..after registered complained I got one call from landline number and they wanted details of my debit card to refund money but they asked other detail also that breach security of my debit card . i can't provide that information .its seems they fraud why asking detail of my debit card.. so still there is no response from Lenovo, I don't know why marked resolve this complained..

Complaint Status


[Jul 18, 2017] Lenovo customer support has been notified about the posted complaint.
Updated by Sushilkumar35, Jul 18, 2017
Hi,
I bought Lenovo K5 note on Jan-2017 in India and after 3 month I faced problem in mobile for signal, its stopped to detect signal. I went to the lenovo service centre in Pune and they changed the motherboard but after 2 month I faced problem in speaker, it was not working properly and at that time I was in Haryana. I went to the service centre and they said we will not repair this phone because IMEI number is different in bill and what mobile showing on screen. I told him when last repaired they changed motherboard so offcours IMEI will not be same but after that they saying they had not enter proper entry in the system. so in that case what my mistake, what the entry they entered in the system while repairing it doesn't matter for me because they don't show to us. I am not at that level to go back Pune from Haryana, for to repair mobile in same service centre .what the meaning of lenevo service centre all over India if they not considering case like that.

Thanks
Sushil Kumar
+91-[protected]
Haryana
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Dear sir, I have given mobile in RDC branch Ghaziabad from 23-jun-2017 due to fault in touch screen but call me every 5 day for deliver the phone.today till But not get my phone...

Devendra Swaroop
[protected]
I have given my mobile to customer center for display change on[protected] with service number SOIN[protected], They said it will take 10 days max.. now its almost to complete a month... still they saying parts are not available... i did not expect this from company like Lenovo .please look into the matter
This site is very harmful because of insecurity what I had faced . I have lodging a complaint about my sbi transaction issue .. But after 1days I have been receiving fraudulent call .There are some people who are trying to collect my debit card and password information with help of some tricky question . so be careful guys . don't Lodge any complaints which meant any transaction problem .

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