Lenovo — Lenovo k5 note vibe. It's not working

Address:Khammam, Andhra Pradesh, 507101
Website:Lenovo

Hi sir my name is balakrishna. K i have purchased the lenovo k5 note vibe handset last six months back it's worked nicely one day when i am wacthing youtube suddenly it's went to low volume it's not hearing in that time i checked my volume level it's ok on higher level only and voice mike is also not working.in that time i went to lenovo service center near kukatpally hyderabad. Service center is { mobi quest-scd address :no14-24-1 1st floor, nyr chamber kphb colony main road, kukatpally contact no: [protected] he's name is ashok he will not responding any call from customer}. Actually my handset problem is volume is not working. I clearly written on the job sheet and the service center person also checked and he told me it's take four working day ok i excepted for that i given my handset for them with out any damage's. After four working days i get a call from service center sir your handset problem is solved come and collect our handset in service center. When i went to services centre they told me i have changed your motherboard then i asked y you changed they told me your old motherboard is not in working condition sir that y we changed. But i have faced lot of problems with new motherboard when i on my handset sim slot is not working. When sim slot 1works sim 2 will not works when sim2works sim1not works when network works i will call any one it's connects after 30 minutes in that time my handset will not work anything and handset will be switch off but other phone will be rings continuously and wifi is also not working. Again i went to services center i told this problem about my handset sir again motherboard issue it's not working. They told me we are not responsibility for that you go and ask the lenovo company they are sending like that only for me we are using this motherboard only sir. Again second time i have given my handset to that service center again they told me four working day time will takes sir. Second time also they changed my motherboard but still the same problem is repeating and they damage my handset also when i asked the service center higher authority he sad to me sir wait for one week i will changed your touch pad. I have all photos and videos when my hand set is not on working condition and job sheet's also pls take any action on that service center as soon as possible sir. Pls slove my problem sir.
Thank you sir
+1 photos
Was this information helpful?
No (0)
Yes (0)
Lenovo customer support has been notified about the posted complaint.
Jun 18, 2017
Updated by Kittukasarla
My contact no is [protected]..
Complaint comments 

Comments

I, nikhil, gave my phone to lenovo service centre jankpuri district centre delhi.
Soin[protected] complaint no.
15 days passed, no solution, rude behaviour of staff, threaten to take away phone without repair,
No time bound repair till date,
Complaint registered phone no [protected]

I have a lenovo phone model no. is Lenovo A1000 . I buying this mobile at[protected]. So I uesd this mobile only 9 months only but my warrenty is 1 year. And my problem is all mobile functions are to be good but only charging is too slow( it should be only 1-50%). And I try maximum time but result is same. please sir kindly solutions my problem.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenovo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    4389
    Pending
    0
    Resolved
    632
    Lenovo Address
    Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore, Karnataka, India - 560037
    View all Lenovo contact information