Lenovo — lenovo k8 note heating and battery draining after oreo

Aves Sayed

Address:

401107

Hello,

I bough lenovo k8 note in the month of jan from amazon.

Since the oreo update has been installed, the battery is draining very fast. It lasts only 13-14 hour with full charge. It drains even if the phone is idle.

I took the phone to the service center, and was informed the oreo update had issues and you will have to wait untill the next update is released. They also cannot downgrade or install factory shipped os.

I spoke to the customer service and they asked to me to wait untill the developer team releases a batch file to fix the issue. The service center re installed the os with oreo which did not fix the issue.

Please understand the we like the phone and it worked flawlessly untill the update. More we cannot use the faulty phone as advised by your team.

I have send several emails on all of your contact emails. - [protected]@lenovo.com
[protected]@lenovo.com
[protected]@motorola.com

Please fix the issue or help me get this resolved.

Was this information helpful?

No (0)

Yes (0)

Lenovo customer support has been notified about the posted complaint.

Related Lenovo reviews

View all 4389 Lenovo Reviews

Comments

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Aves,

Greetings from Motorola!

Thank you for bringing this to our attention. This type of warranty service is not typical and I apologize for any inconvenience this may have caused. This is to inform you that we have received your concern and the respective team will get in touch with you at earliest.

Thanks
Motorola Support

Shankar jatoth

from Eluru, Andhra Pradesh

Sir I brought lenovo p2 in flipcart before 1 month, its droped from my hand there are no damages on mobile but display not working with small drop.what i do i want to service my lenovo p2 kinldy reply me immediately thank you your costmor