Lenovo — lenovo online shopping. poor customer support - ir-response on order delays

Address:	Mumbai City, Maharashtra
Website:	www.shoplenovo.co.in

Hi,

I have placed an order for a laptop on 28th december 2017. (At "https://www.shoplenovo.co.in.")

Today is 15th day, still shopping team is not sure on when the item going to dispatch.

Issue with customer service:

1) no communication regarding their delay.
They are not sure when this item will be available.

2) why their websites shows products if there are not in stock?
Lenovo india is playing with indian consumers with their poor service.

3) by time, i could have buy a better laptop from dell, hp... Etc within 2 day online.

4) irresponsible customer service executives. They give wrong information saying that we are expecting the product by today and dispatch it immediately. After 3 days, same story.
(Customer service executives are not trained and lack of knowledge and giving wrong information. Did not realize on what is the issue.)

5) customer service toll free will not connect like other toll free numbrers. We must have to wait hours and hours on holding the phone.
(Lenovo mumbai/india is very bad customer service on the planet as an example.)

6) cancel order also same, they say, it will take 7 days. Who knows, it may take 10+ days.?
(Does lenovo pay my valuable time and damage to my plan???)