[Resolved] Lenovo — Lenovo P2 Display broken
New Delhi, Delhi, India
I am very upset with lenovo smartphone service. I purchased lenovo p2 on 20/jan/2017 i had a confusion about display has gorilla class or not but customer executive cleared it has gorilla glass.
After 3 months, 30/april/2017 my phone fell down and easily broken display. I am very disappointed bad quality marital used in this phone and customer executive told me wrong information about phone. It has not used gorilla glass.
Than i visited service center for replacement of display. He was demanding rs 13, 000 rupees from me for screen replacement. I was very shocked that time phone price falling down at flipkart around rs 14, 000 and he demanding 13, 000 for only screen replace.
I really saying i will never buy any product of lenovo and moto.
Please tell me what i do with this phone only screen broken???
Visited service center
Address: f-26/4, okhla phase ii, okhla industrial area, block f, new delhi, delhi 110020
Hours: open today · 10am–6pm
Complaint marked as Resolved Jun 9, 2017
Thank you for contacting Lenovo Technical Support,
As per your email, we understand that Lenovo vibe p2 has display issue.We apologize for the inconvenience caused and will be glad to assist you regarding the same.
We regret to inform you that any kind of damage will not cover under warranty.
We would like to inform you that gorilla glass protect only scratches not for damages.
We would like to inform you that we are handling only technical department, so regarding price list and repair cost we don't have any information kindly check with our Lenovo authorised service centre.
We request you to visit the service centre once again to diagnose the phone for resolution on chargeable basis.
>>Please find the service centre address link below:
Once you click on the link, type the location name and search for smart phone service centre. Before visiting the service centre,
We request you to please:
1. Carry the phone invoice copy along
2. Take a backup of your phone data
3. Call the service centre before visiting
We appreciate your business with Lenovo.
Thanks and Regards,
Lenovo India Smartphone Technical Support
For Chat - https://pcsupport.lenovo.com/in/en/livechatsp
For Email - https://motorola-mobility-en-in.custhelp.com/app/prod_ask
Self-help / Diagnostic app - https://play.google.com/store/apps/details?id=com.lenovo.serviceit
[Jun 07, 2017] Lenovo customer support has been notified about the posted complaint.
|8 Comments Updated:||Share0Tweet0|