[Resolved] Lenovo — Lenovo P2 Display broken

 
9 Reviews
New Delhi, New Delhi District, Delhi, India
 Arvind_Raj
I am very upset with lenovo smartphone service. I purchased lenovo p2 on 20/jan/2017 i had a confusion about display has gorilla class or not but customer executive cleared it has gorilla glass.

After 3 months, 30/april/2017 my phone fell down and easily broken display. I am very disappointed bad quality marital used in this phone and customer executive told me wrong information about phone. It has not used gorilla glass.

Than i visited service center for replacement of display. He was demanding rs 13, 000 rupees from me for screen replacement. I was very shocked that time phone price falling down at flipkart around rs 14, 000 and he demanding 13, 000 for only screen replace.
I really saying i will never buy any product of lenovo and moto.

Please tell me what i do with this phone only screen broken???

Visited service center
Address: f-26/4, okhla phase ii, okhla industrial area, block f, new delhi, delhi 110020
Phone:[protected]
Hours: open today · 10am–6pm
Complaint marked as Resolved Jun 9, 2017
Dear Arvind,

Thank you for contacting Lenovo Technical Support,

As per your email, we understand that Lenovo vibe p2 has display issue.We apologize for the inconvenience caused and will be glad to assist you regarding the same.

We regret to inform you that any kind of damage will not cover under warranty.

We would like to inform you that gorilla glass protect only scratches not for damages.

We would like to inform you that we are handling only technical department, so regarding price list and repair cost we don't have any information kindly check with our Lenovo authorised service centre.

We request you to visit the service centre once again to diagnose the phone for resolution on chargeable basis.

>>Please find the service centre address link below:

https://support.lenovo.com/in/en/documents/ht100529

Once you click on the link, type the location name and search for smart phone service centre. Before visiting the service centre,

We request you to please:
1. Carry the phone invoice copy along
2. Take a backup of your phone data
3. Call the service centre before visiting

We appreciate your business with Lenovo.

Thanks and Regards,
Shruti
Lenovo India Smartphone Technical Support
For Chat - https://pcsupport.lenovo.com/in/en/livechatsp
For Email - https://motorola-mobility-en-in.custhelp.com/app/prod_ask
Self-help / Diagnostic app - https://play.google.com/store/apps/details?id=com.lenovo.serviceit

Complaint Status


[Jun 07, 2017] Lenovo customer support has been notified about the posted complaint.
Complaint comments  8 Comments     Updated: Share0Tweet0

Comments

bad response.
Well even I am suffering too with same situation. My LCD screen & touch both not working, dropped by me, by mistake. Yes my mistake, not purposely. I bought the P2 during sale for Rs. 13, 500 only. Now the Lenovo service center of district center in Janakpuri (West) quoted Rs. 9000, & service center in Lajpat Nagar quoted rs. 9500. Upon asking such high prices which is almost like buying another phn, she mentioned 'I don't know, u can speak to my manager'. So I changed my mind to get it repaired from local repairing center who uses Chinese spare parts (Lenovo is Chinese brand too) so kept my piece & searched the entire Gaffar market, learned that online phn models have very poor spare parts availability. Hence I am left with no options, what I mean to say here, since the brands actually do not care about the high prices of the spare parts which has allowed the local market spare parts to create the niche market for themselves. Then these brands complain about consumers not using original parts. Therefore here's the logic.. I bought a Phn for Rs. 13, 500 and if I got to repair something I would have to shell almost the same amount to get it repaired. Just want to know.. how justified is it?

I am also aware the brands will not take a heed at all & nothing is going to change, therefore just taking out my frustration on open space.
Lenovo — unresolved issue more than 1 month and no response

Vijay Mohite on Oct 30, 2017
Submit a Complaint
I Vijay Mohite
I have a problem with my new lenovo vibe 2 mobile Display touch issue, searched the service center in pune, found a service, address : shop no 26, 27. Manisha biz, Solpaur Pune road, Hadapsar, pune -411028
If we spend huge money to purchase a brand mobile (Lenovo) and after few days when we found any issue regarding mobile display issue found. We should go to the service centre na... But part is not available last one month. So mobile should be replacement.

Submitted my mobile to resolve the issue (display issue) they told me first without proper checking customer support told me ur mobile display is working but had check but problem still persist.
They told me I replacement of the display but after 10 days he call me and stock is not available on the Lenovo Bangalore side.
Then he told me Lenovo p2 get replacement but stock is not available. But Lenovo Bangalore support told me replacement unit offer Moto g5s plus. But is now gone 1 month but unit still not receive.
Only I put the mail of [protected]@lenovo.com but he not proper response .
lenovo service provider issue[protected] [Incident:[protected]]
model name -Lenovo phab2
IMEMI No slot1 -[protected].
They criticized. Need immediate action in this regard,
Vijay Mohite
Even i faced the same issue. My mobile lenovo P2 just fall down from 1 feet height and its display shattered. i had visited the customer care 1 month back, but still it is under repairing only; even though i'm ready to pay the display cost which i actually shouldn't(because its poor build quality, imagine its just fallen from 1 feet height and it is not able to sustain; what kind of quality is this). Now it is about a month, but still service center is not able to get that display part and my mobile is under repairing. the worst service experienced of lenovo. Those who wanted to buy lenovo/moto product, i suggest that think twice before buying any lenovo product (poor quality product as well as poor service).

My service request number is SOIN[protected].

Regards,
Pankaj Dhalvaniya
lenovo p2 is an awesome phone but gorilla glass is fake, it fell from pocket on a carpet and the screen shattered. The service center quoted Rs 7500 for the same, and that too not sure whether it'll take 6-15 days. Travelling in Delhi is painful, and the attitude of service center guys is just pathetic. I believe that is what keeps apple in a different league, they'll care for their products even after sale. Now I'm stuck with a black screen phone!
Similar problem. My handset wasn’t getting started so I took it to authorized SC on 1st Dec, 2017. They told me that motherboard is not working but 1 earphone pin is missing so they can provide warranty in such case only if company approves. When I followed up with them after a week, they told me a new story that the display is damaged and they can provide warranty on motherboard if I pay Rs 8000 for the display. I had purchased the phone for Rs 11699 from Flipkart. My phone’s screen had got a scratch 3 months back but the display and earphone were working fine. I wrote to Lenovo customer care but they told me that my screen was DAMAGED so not covered under warranty. But it had just a scratch.
I also faced the similar issue, just fell down phone from 1 feet hight and the display and touch entirely got damaged. I have searched all service centers In kerala, Chennai, banglalore, every one is telling that the spares are not available. I don't known why Lenovo is pproducing mobiles which does not have any spares. too disappointed with Lenovo service and realy don't known what to do with the phone.
I bought Lenovo P2 6 months back. The device had some issues and was given to the service centre more than a week back. We have not received the device yet and the service centre claims that the part that they require has to come from Noida. Does it really take so much time for courier to reach. The phone is inside warranty. Also the customer service never answers call

It's been a terrible experience that we have had.

Regards,
Nobby

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