Lenovo — lenovo service provider issue

Address:

Ahmedabad, Gujarat, 382350

I have purchased lenovo vibe k4 note with the serial number hnb0ehmx at[protected] from amazon.in. Device is not working properly since last week so i went to customer care "abhinav technologies" in ahmedabad at[protected]. They have checked the device and said that the device connector is broken from inside as per the attached snap along with this email. Please refer the enclosed snap for the same.

They said that the device seal was broken before came to customer care center. But the question is that, device is in warranty then why we should ask any other local vendor to repair the same? In addition, if the device was opened and seal was broken then why customer care executive had take this device on hand to open and check?

Apart from this, customer care executive behavior was so rude and he said device no more in warranty. How's this possible? They had tried to open the device and during dissembling the device they broke the joint connector accidentally and not accepting that they had done such things.
Service provider cheating with us