Lenovo — Lenovo Thinkpad E14 - PF292WX1

Address:	Kolkata
Website:	India Premier Support <[email protected]>

I have purchased the laptop from flipkart of the configuration mentioned in the subject.
Since the date of purchase I have been facing few issues, It has 4 GB of Ram, however bootting sometimes takes minimum 4-5 minutes, and maximum even an hour sometimes.
Further, the laptop functions so slowly, multitasking becomes very difficult. The system hangs very often. I have tried speaking to the customer care executives and have updated with all the latest updates but still the issue persist. I have also mailed to lenovo premier support, my laptop is covered for on site engineer support service, however they are asking me to upgrade the RAM and they are not providing any on site services. As a finance professional and not of techinal background, how can they expect me undergo techincal tests on my own.. If the company has provided a configuration, it is expected that the machine should work decently. The Company is cheating its customers.