Lenovo — Lenovo vibe k5 mobile

Address:

Kannur, Kerala

I approached your authorised service centre M/s Appasons mobile gallery, kannur in kerala as the battery of mobile phone was getting heated up very fast They told me the problem would be over if the software is updated and serviced my phone by installing out dated software where as I was having VOLTE software on my phone. Now, I am not in a position to make calls with volte based network connection like Jio. I had contacted your customer care service in their presence but they failed to incorporate the latest version of software as directed by you saying that the new version could not be installed. You are requested to take immediate action in the matter. The telephone number of the service centre is[protected]. Your direction may be sent to my e-mail id: "[protected]@gmail.com" for showing the same to the service centre people.