Lenovo — lenovo yoga 520

Address:

70078

Respected sir/ma'am,
With due respect i had been an owner and quite a fan of lenovo products for a long time which was quite a enjoyable experience for me. With further hope to continue this experience i purchased a lenovo yoga 520. Little had i known that this laptop will turn into a complete disaster for me from lenovo's side i would have never done the same. So going forward with my purchase and just after 2.5 months of purchase the laptop's screen had issues for which the screen had to be replaced. Then came the real truth about lenovo's after sales service which was a complete havoc. The display was changed but i got sure that it is not quality which is being strived for at lenovo. The display got changed but many damages were done to the laptop. Well as it was small i chose to ignore it which i shouldn't have. Now not again after 3 months my laptop started having issues. The laptop went to a state where it would just not turn on i. E now i had a dead laptop. Upon contacting premium service (Yes i opted for it by paying extra) a service order for my motherboard was created which took more than 15 days to arrive and even after so many requests to the premium care i wasn't given any standby laptop for use as it was promised while opting for premium care. Now after the laptop arrived and when the service engineer came and after opening the laptop and checking the laptop came to a conclusion that the laptop's board as well as the ram are faulty and ordered a new ram for the same. While closing up the laptop the service engineer lost the screws to the outer laptop body and had to leave stating when he will bring new ram he will bring me the screw as well. The ram stick came the next day and a new service engineer was allotted to me. Now this is where my laptop went from to laptop to a piece of trash. The new service engineer didn't know how to handle a laptop letalone a premium yoga one. So after coming the started opening the laptop with pressure wherein the process he just inserted a metal pryer instead of a plastic pryer and forced his way inside my laptop hence damaging my laptops body which can be seen in the attached images. The complete lower back panel of the laptop is now damaged after this. Even after so many requests to handle my laptop with care it wasn't done so. But the havoc never ended here. There's a even longer story to to it now. Now after opening the laptop he opened up the screws to various components and was in turn damaging them to the most extent possible. He pulled out the ribbon connectors in my laptop so wildly that the motherboard connector of my laptop's fingerprint ribbon cable came off i. E. Broke off from the laptop. He said that it's an old one so don't worry we will be replacing it right now with a new one. And he went on pulling all the components connected to my laptop with pressure and it turn damaged some wires as well. The main shock came to me when after installing new motherboard and ram he installed all the components and afterwords to check he had to disconnect all the components to check the minimum component power on he started pulling all the components with sheer pressure ad guess what the new laptop's motherboard broke from the exact same place i. E. The fingerprint connector. Now even after this the went further ahead to break of the ram shield holders and damaged most of the connectors in my laptop and the wire. Now this was at night 9.30 pm when it all happened. To further top it off he even had the audacity to say that you don't require fingerprint so it doesn't matter if fingerprint connector gets broken or not. And if required after some time give another complaint for the same and we will provide you with a new board. He even lost the heat sink tape which was pasted on top of the wifi card to prevent getting it short circuited as those two wires are really closed to each other. Now in the end i am left with damaged laptop. Damaged outside to the body to numerous places including laptop lower body, laptop screen hinges while trying to pry off the laptop cover to access motherboard components, scratched at multiple places. Damaged inside at places as he broke off the fingerprint wire connector and ram shield holding and all the connector wires. Due to this my fingerprint reader is not working or getting detected in my laptop. The pictures are attached herewith for the same.
Now i would like to clarify some things to lenovo. I immediately reported all of these which happened to me to lenovo executive at premiumcare.

Link to the pictures
https://drive.google.com/open?id=1yfw-LGXb-IHp06xCvWCR5-y6gK7F-qY4