Lenovo — Lenovo Z2 plus (Black, 64GB) phone still under repair since long time

Address:	Bhopal, Madhya Pradesh, 462003
Website:	www3.lenovo.com/in/en/smartphones/c/smartphones

Complaint Letter
Subject: Regarding unsatisfactory redressal of my Lenovo Z2 plus (Black, 64GB) smartphone.
Hello, this is Swapneel Bhandarkar from Bhopal (M.P.). Want to register complaint against Lenovo (Smartphone making company) service.
I have ordered Lenovo Z2 plus (Black, 64GB) smartphone from Flipkart on[protected] worth Rs.17499/-, and get delivered on[protected].
Following billing details mention below:
Tax Invoice: F0YQK[protected]
Order ID: OD[protected]
Invoice Date:[protected]
VAT/TIN: [protected]
CST: [protected]
Handset FSN: MOBEPSJ2B8MMHCHD
WID: WD41949
IMEI/Serial No. : [protected], [protected]
After using only 10 days from date of delivery, problems encountered in my Lenovo Z2 plus mobile. Following issues are mentioned below:
Phone has been set on earphone mode permanently. I was not able to respond any call. Only way to respond calls is to either put phone on speaker mode or connect earphone. This makes me very uncomfortable and sometimes very awkward moment when I was with my colleagues.
Hang problem; screen appears black and i am not able to do anything. Only way to get over is to restart phone by pressing power button for long time. This issue comes every day.
Sim slots; Using dual sim, when enable second sim ‘data’, first sim network disable (i.e. no network in first sim slot).
After facing above mentioned problems I realized that have to replace my phone with new one. So I have sent mail to Lenovo sales ([protected]@lenovo.com), Lenovo care ([protected]@lenovo.com, [protected]@lenovo.com) on[protected], along with attached documents .But they refused to replace by saying that “your phone does not fall under the replacement criteria which is the customer needs to report the issue within 7 days of purchase”. They suggest me to go Lenovo service center for repair.
I went to Lenovo authorized service center at “Care Solutions Shop No 5 & 6, Plot no 135 Malviya Nagar, Near Patrakar Bhawan, Bhopal – 462003 (M.P.)” on date[protected]. I explained all the problems of my phone one by one, so they checked thoroughly and confirmed about problems and suggested to submit phone in service center. I said “OK”. Before submitting I asked them how do they are going to repair. One of employee said that, they will change mother board and will try to fix the problem. I said “OK”. I asked how much time it will take, answered, around 15 days and will call me. So they give 2 forms to fill the information. In that forms they asked all personal information along with product type, date of purchase, phone IMEI number, and problem description. They kept one form and another one given to me as a receipt.
After one week on[protected], I called them (Lenovo Service Center) to check the status of my phone. They said my phone is ready and status is completed and can receive on same day. When i saw my phone and checked whether problem resolved or not. I saw problem was not resolved yet and same earphone symbol is showing on top of the screen. But problem is still not resolved. Mother board has changed and new IMEI number was generated. That means old IMEI number was not exist now. So they again asked me to give some more time to resolve the problem. I said OK.
Again after one week that is on[protected], I called them (Lenovo Service Center) to check the status of my phone. Again they said my phone is ready and status is completed and can receive on same day. When saw my phone and checked whether problem resolved or not. So now their answer was unexpected. Said your phone is not resolved yet (status is completed as per their system record). Their answer was like they are not able to solve the problem but trying to satisfy the customer. I asked what happen now, so they told me that wrong earphone pcb was called and phone still was in opened condition and waiting for new earphone pcb which was in transit. This is complete waste of time. Now they again asked for some more time and not yet called me till now.
Now I want replacement with new phone. Simple and straight.
Kindly do the needful.

Thanks.
Regards