[Resolved] Lenovo — Lenovo zuk z1 handset & poor service by ghatkopar service center | |||||
Very Excitingly I had purchased the Lenovo Zuk Z1 mobile on 19th May 2016. My mobile use to get hanged and restarted again & again. Suddenly on 30th Dec 2016 my mobiles gets switched off permananently. I submitted the mobile to Lenovo Service Centre on 2nd Jan 2017. They mentioned software issue and gave back the very next day. Till then i had arranged all my mobile data in another mobile & was using it. As I am a marketeer i travel a lot i didnt get time immediately to once again switch on to my Lenovo Zuk Z1. I finally switched in all my details on 23rd Jan 2017 & on 24th the mobile got switched off. I resubmitted the mobile on 25th Jan 2017 in customer center wherein they didnt provided me the job sheet & gave me a letter with details & no complain was uploaded online when i verified with the online customer care. I followed up every week but they always told me next week. They said their is issue with the mother board. Finally they gave back the mobile on 18th February 2017. The power button press was not smooth, they said its like that only for which i told them when i had submitted the piece it was not like that. Also their are colours visible on black screen which is normal to them. But still i think its not being repaired properly. The very next day my mobile restarted 6-7 times, I am facing the same problem. The person in the service center mentions me its the failure piece & you will always face problem with the same so better you resell the piece. This is not expected from lenovo to not provide the services properly being such a renowned company i trusted on them. Also one issue is my handset shows out of warranty online from which i havent received any details or resolution from them. Was this information helpful? | |||||
Feb 21, 2017 Complaint marked as Resolved Not resolved yet Lenovo customer support has been notified about the posted complaint. | |||||
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Better will go legally against lenovosimply they are playing with us.
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