Lenovo Mobiles — discarded of warranty under "warranty period" due to some minor scratches on touch carom

Address:

Ghaziabad, Uttar Pradesh, 201012

Dear sir
My request is as follows :
1. I purchased above subjected mobile phone dated[protected] from communication hub, e-58 main vikas marg, laxmi nagar delhi-110092.
2. On dated[protected] the above subjected service center refused to repair /replace the touchscreen of my mobile under warranty saying
"touch carom physical damage and touch not working properly" instead of
"the touch was partially operational with minor scratches which normally occur on mobile on a year o[censored]se".
3. Later on dated[protected] narender (Mob. No-[protected]) of above subjected service center received my mobile phone, saying that rs-7000/- approx will be charged for the repairing of my mobile phone and stating the reason as in sn. No-2. And considered it to be out of warranty which is not the case.
Therefore you are requested to issue direction to the service center to not to charge the cost of touchscreen and consider it to be under warranty. Hoping for the quick and favorable action.
Yours sincerely
Daksh pathak
(Mob no-[protected]/[protected])