Lenovo — os factory installation

Address:

Mumbai City, Maharashtra, 400018

This complain is with respect to my system pf 00grvu 14/01 which was shipped with original windows professional in 2014. Where the option of creating os cd was not there and no os cd or pen drive was shipped with the system. The system was shipped; with one month trial version mcafee which is blocking the system to boot to windows and recovery mode. Hence wanted help from lenovo for factory installation, after talking to saiful, sonika, bhim (Agents) vikramjeet (Tl) prasoon and santosh kumar (Senior tech) no resolution was provided. Nor did anyone connect to mcafee to let them know that if any fix is there from mcafee.
Even after purchasing the system with original os, lenovo is not helping with the os cd or pen drive for re installation of windows.
It is highly dissatisfying that even after spending money on original os they want customer to spend another couple of thousand for cd or pen drive.
If it is not taken care i will surely see that it is published and tweeted to everyone all over the world not to buy anymore lenova system.
Further causing dissatisfaction in the later stage.