| Address: | Croma Infiniti Mall, Unit No.LG002, Link Rd, Mindspace, Malad West, Mumbai, Maharashtra 400064 |
Complain against Lenovo Yoga6 Laptop
PC Invoice:SLA[protected], Purchased on:[protected]
Croma infinity Mall Malad (w) Store Manager (Dimple) Mob- [protected]
First, I would like to inform you that I booked an AppleM1 laptop by paying 2000 tokens money to Croma (infinity Mall Malad West) concerned person is Mr. Rahul Jadhav (Croma Employee-Mob[protected]. But when I reached to store at that time H.P. salesman and Lenovo shows me their product and Mr. Pawan (Lenovo salesman Mob-[protected]) asked me sir what is your work. I said that I want a good laptop for YouTube video editing and online class that’s why I already booked Apple M1 but if you have any better option just show me. And he showed me this Lenovo yoga6, and he said that this laptop has 16GB RAM with a touch screen, after all, conversations I make a final decision to drop Apple and buy Lenovo as per its good features, but at this point, I took the wrong decision because after purchase from day 1 this laptop not giving a performance like 16GB RAM, it working like 4 GB RAM. After that, I started to raise the ticket on Lenovo vintage below are the details of the ticket. And this ticket is some off them not for the whole issue.
Other Repair Tickets
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Repair Ticket
Created Time
Last Status Update
Status
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[protected]
[protected]:39
[protected]:51
In Progress
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[protected]:45
[protected]:37
Resolved
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[protected]:37
[protected]:47
Resolved
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[protected]
[protected]:59
[protected]:26
Cancelled
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[protected]
[protected]:31
[protected]:56
Resolved
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[protected]:39
[protected]:29
Resolved
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Even I personally 2 times visited the Croma store and inform them that this laptop is not good for editing as you promised me that it has 16GB RAM and Apple has only 8GB RAM but this 16GB RAM laptop works like a 4 GB laptop. I personally request Croma store Manager but she said I can’t change or replace this device until Lenovo give me a Written letter that this Laptop has to issue. But a Lenovo technician personally visited my home and he found that the laptop not performing as per 16GB RAM, its whole CPU was consumed with a single software, and the rendering time was also very slow like a Bullock cart.
This PC Invoice:SLA[protected], Purchased on:[protected], below are the issue that I have with the video
1- First camera drive installed by Lenovo team after purchase (ticket available on Lenovo vintage)
2- Cursor auto flickering and now showing on the screen. (Have video)
3- Taskbar auto flickering (have video)
4- Brower hang (have video)
5- the Hindi language automatically changes from English (two videos available)
6- 16GB RAM not supporting well a single editing software (Camtasia) Registered software. (Already mentioned in Lenovo engineer Report) video available
7- Video production and rendering are very slow not meeting 16GB RAM speed and performance, rending speed is like 4GB RAM. (Already mentioned in Lenovo engineer Report)
8- Not opening files as quickly as it should be (16GB RAM). (Already mentioned in Lenovo engineer Report)
9- CPU consumed 100% while rendering video. (Video available)
10- Touch screen not working well (video available)
11- This Laptop don’t have any physical or application issue, laptop is not compatible with editing purposes also I think this is defected laptop that giving issue time to time not with a fix time. Mostly issue error while I used this laptop for surfing browsing or editing,
12- This laptop smoothness is like a 4 GB laptop.
I have a humble request to return this laptop ASAP otherwise I will raise a case against Lenovo to misguide and against Croma for harassing me. (Because Croma duty manager said to me that if you have an issue, we will send a technician I said to him thus I bought this laptop for maintenance, or only I have this work to raise daily a ticket. I purchased this laptop to avoid work interruption,
I have to say many things especially, (the store manager's attitude is not good not giving time to the customer, especially critical issues/duty manager have to learn more especially how to talk with customer/ salesman should not have to misguide customer for only selling their own brand.)
Note-Apart from Doctor I also worked as Assistant General Manager of Hyper Panda (KSA's biggest shopping mall) and play many roles so I am also well aware of the roles of store manager/duty manager/floor manager/supervisor/salesman/stocker etc. from front end to back end all rules I know because I operate a shopping mall in Saudi Arabia. So, the team first has to know what I have to talk about and with whom.
Rapid Questions. Action that could be taken by me and my Lawyer. (Consumer Court, Edakhil)
1. Why a customer prefers to buy a new laptop compare to old one?
2. Why we buy high-cost laptop compare to low-cost laptop?
3. Does it’s good that laptop giving the issue from day 1?
4. Does it’s good to start creating the service request withing 2-3 months?
5. Does it’s good to Lenovo technician comes to your home and disturb your work for a day?
6. Does it’s good Lenovo team connect to my PC and taking my time within 2-3 month from purchase.
7. How can I avoid this issue?
8. Why they are misguiding the customer, I already booked Apple M1 but they converted from Apple to Lenovo that’s not good?
9. Does it’s good to get a garbage laptop after investing 75K?
10. Does it’s good that duty manage said that we will send the technician to your address for maintenance, so I have question does I have purchased this laptop for everyday repair? Even within 3-4 months o[censored]se?
11. Big issue started coming within 2-3 month like touch screen not working so how can we manage it after 1-2 years o[censored]se. I think 🤔 it will be scrap?
12. Being a doctor does it good for me to go here and there raise the ticket after investing 75K.
13. I invest 75K to get relax for some years not for always disturbance.
14. During the purchase they are only saying their product pros and not exposing their cons.
15. How can they say this laptop will work more better than Apple because Apple M1 has 8GB and Lenovo has 16GB?
16. Why they clearly not said that this is good for office work not for editing purposes while I said to them, I come to purchase a good laptop for online teaching and YouTube videos editing.
17. At that time, they are only praising’s for their product now they are not telling a lie and not accepting that they misguided me.
18. A legal action will take place first Lenovo salesman and second Croma store manager.
19. Lenovo sales person for misguiding and Croma store Manager for not supporting the customer and harassing the customer and no proper call and message about the case.
20. Legal action against taking more time and avoiding me to get more and more so that i can drop the complaint. Due to harassment and go here and there.
21. Visited 2 times store no proper complaint form given to me about my case. Even just said we are following that’s it.
22. Second time just open the case at Oct 15th 2022 3:42 PM and closed Oct 15th 2022 3:53 with fake remark issue resolved, prove me how you solved my issue within 11 minutes?
23. When I raise the ticket with Croma always closed without resolution? I have screen shot.
24. I created many tickets and always ticket closed that you have to visit the store, while I am a premier customer and it’s Lenovo and Croma responsibly to visit my address for any issue.
Issue that sends to Croma and Lenovo sales person, as well some of ticket raise through Lenovo vintage, below are some screen shots with the video link.
1- https://youtu.be/DtiUYsP4lDw (Hang Touch not working)
2- https://youtu.be/G9M7NJWSlPc (Hang screen stuck)
3- https://youtu.be/l0xmeklCgU8 (Taskbar flickering)
4- https://youtu.be/C_mIlkHvnJ8 (Again taskbar flickering)
5- https://youtu.be/ORqyUdG48CQ (Again taskbar flickering 3rd video)
6- https://youtu.be/b8CddJnmA7Y (language auto-change)
7- https://youtu.be/zZNBsN5dbcI (System hang and stuck)
8- https://youtu.be/_US4P5UBbcE (system dead)
9- https://youtu.be/d-n3Pw3lUyc (touch screen not working system hang)
10- https://youtu.be/xe9WKCxZ4nY (Not compatible with editing video)
11- https://youtu.be/u0zxjy3Wyo4 (Cursor not showing)
12- https://youtu.be/l-E1qhzR7-c (Hang and touch not working)
13- https://youtu.be/5J647Cqm9Yo (No response of page on well WIFI network)
14- https://youtu.be/mLKvmfabxRI (Hindi language auto-on)
15- https://youtu.be/XKrLunKuRIY (Hang and touch and cursor both not working)
16- https://youtu.be/lHlvhSPQQG0 (Hindi language auto-on)
17- https://youtu.be/U00oDb_Ifao (Hang during copy past)
Regards
Dr. Mohamad Ahamad
[protected]
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