Lenovo — Request Lenovo to replace faulty Lenovo Legion 5 Laptop with same configuration New Laptop pending since[protected]

Address:

FLAT NO: 5B, YAMINI TOWERS, 1/5 RAMANNAPETA, KORETIPADU, GUNTUR.

Sir,
I have purchased Lenovo Legion 5 Laptop on[protected] vide order No:[protected]Product Serial Number: PF1B2ME5) for attending B.Tech online classes for my son due to existing pandemic situation.
Due to quality issue Lenovo Laptop is not working. Laptop is not functioning due to display problem since[protected].
It is to submit that without resolving the problem so many service orders has been closed with remark: Resolved. Request to review the reason for closing the service orders. Please check : Order: [protected], [protected], [protected], [protected] etc. Request to resolve the service order only after attending the fault and should be informed to customer before closing the order.
Visit report submitted by Service Engineer is here with attached for further analysis.
1.SO:[protected] dated[protected], attended for rectification of No Display
problem and kept pending for additional spare items i.e, MBD.
2.SO:[protected] dated[protected], attended for rectification of No Display
problem and kept pending for additional spare items i.e, LCD.
3.SO:[protected] dated[protected], attended for rectification of No Display
problem with MBD&LCD and kept pending due supplied spare item problem.
4.SO:[protected] dated[protected], attended for rectification of No Display
problem with MBD and kept pending due to non sufficient supplied spare items.
Due to lack of dedication in fault rectification and due to Product quality issue resulting Laptop fault rectification is pending since[protected].Hence Iam requesting you sir, kindly replace Lenovo Legion 5 Laptop (Product Serial Number: PF1B2ME5) with same configuration new Laptop at the earliest on priority.
Thanking you sir,
Yours faithfully
Shaik Gouse Basha