Lenovo — smartphone overheating

Address:	South Goa, Goa, 403706
Website:	[email protected]

On 12 september 2017, i had purchased lenovo k8 note please phone from amazon site. After using it for a couple of minutes i found a problem of overheating in the device. I wrote a email to service provider regarding faulty in the device. I received a reply stating steps to be follow to resolve the heating issue.
Even after following given steps problem in the phone were not solved. I wrote a email again to service provider, they reply to the email by giving link to locate near by service centre. After struggling with the provided link, i managed to get service centre office address which is quite a far away from my residence approximately 60 to 70 km.
I prefer to buy this device online as i find it more convenient rather then going visiting retail shop so that i can save time and energy. But without my any fault why i should visit service centre to avail after sale service, which is far away from by house and it’s responsibility of service provider that the device they sell is of satisfactory quality & fit for the purpose.
As i’m working person i have to take special leave for this purpose and also bear the travelling expenses. Even after conveying the message to service provider i have not received any satisfactory reply other then personally visiting the service centre.

Kindly request you to please look into this matter.