Lenovo — Taken full advance and not delivered. Fraudulent sales

Dear Sir,

We would like to bring to your urgent notice the following fraudulent behavior by the Lenovo SMB sales team.

Our company placed an order as per the following details
Order Number [protected]
Item – ThinkPad X13 Yoga Gen 2
Value – 167000/-
100% advance payment made on - 11th Aug 2021
UTR details[protected]XF3

Written Delivery Commitment from Lenovo – 4 weeks ( 11 Sept Delivery)

At the time of placing the order we received several calls and written confirmation from Ms Ashwini Bai for 4 weeks delivery .
Once we paid the money there was total silence from the sales team regarding the delivery
On the committed delivery date we had to intensively follow up only to find out that the order would take 13 weeks instead of 4 weeks
It now seems that the sales team provided false delivery commitments just to get payments.

Due to this delay we are losing interest on our 100% payment held unlawfully by Lenovo.
We shall also incur depreciation benefit loss due to this delay
Lenovo is not giving us any proper response on this matter

You are requested to immediately intervene in this matter.
Since we are not getting any solution from Lenovo we shall have no option but to escalate this matter though legal consumer act channels