[Resolved]  Lenovo — ThinkPad - Late Delivery- No cancellation- No response-

1) The order for the ThinkPad laptop was placed on 5th September 2020. Aware of the fact that the model was a customized one, the expected date of the delivery was 4-6 weeks. The same was also confirmed by the telephonic conversations.

2) After waiting for around 3 weeks, I mailed [protected] as the status of the order laptop was showing CONFIRM only at that time on the Lenovo website.(The same status is present as of 06th October 2020). It was only then intimated to me that the date of schedule of the product delivery is mid of December 2020. No prior intimation regarding the delivery of the product was given through any communication channel.

3) For around 3 weeks since the order was placed, neither any intimation from Lenovo regarding the delivery was given nor anything was updated on their website.

Since the delivery of the laptop was more than 100 days from the date of order, I had no other option than to cancel it. When contacted telephonically, it was conveyed to me 6-7 times that the process for the cancellation of the order would be completed within 24/48 hours from the date of cancellation request and a reply regarding the same would be intimated. However it's been two weeks since I requested Lenovo to cancel the order vide mails and calls but no progress has been made until now.

4) As of 6th October 2020, since the date of order, several emails (20+ mails) and calls (35+) have been shot to address the aforesaid issue. However the above exercises have yield no concrete result.

From a customer point of view, it's been more than a month since the order for the laptop was placed. Neither the product has been delivered nor any reply, other than patiently waiting, regarding the cancellation of the order has been given.

In view of the above, you are requested to urgently address the issue and do the needful from your end.
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Oct 6, 2020
Complaint marked as Resolved 
Oct 06, 2020

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