Lenovo — Very long time to service a complaint

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492001

Yesterday (26th june) the screen of my mobile, moto g4 plus, suddenly blanked out. All other features of the phone were working but the display had blanked out. I am a resident of mumbai, but for my internship i am at bhilai in chhattisgarh for two months (Till 14th july). I searched for an authorised service center as my phone is within the warranty period. Shyam incorporation in raipur, is an authorised lenovo service center. When i submitted my phone (Today 27th june at around 12:30pm) along with the bill to prove warranty, they said that it will take 10 to 15 days to service the phone.in today's times where a mobile phone has become such an important part of the lifestyle, succh long service time is abo[censored]ely unreasonable. Even when the only issue in the phone is hardware related, when only the display has to be changed, the person at the counter says that there maybe data loss. How ridiculous is that? Why should the engineers tamper with the software or data of the mobile phone when the issue is regarding display (Hardware). For a popular phone such as the moto g4 plus, such long service time of 10 to 15 days is not tolerable.