[Resolved]  Lenovo — vibe x3. service charges within warranty and battery problem not fixed

Address:	560078
Website:	www.lenovo.com

I have purchased vibe x3 mobile through amazon last year april. But battery was not lasting for 12 hours also. Later, the charger was noticed was not working properly. As per the warranty the accesorries has 6 months warranty. But they have charged for replacing the cable and charged for mobile service also claiming that mobile is damaged by considering out of warranty with in 3 months whereas there is no issue with the mobile expect less battery back up. My mobile was never fallen in water neither got any other issue other than low battery back up.

They haven't done any repair but charged for repair under chargeable repair, checked and returned the mobile.

After 2 months the battery was still reduced the life and it was getting over by noon while using if i recharge full in the morning. I have sent complaint emails to lenovo for charging for the replacement of charger with in the warranty and for not resolving the issue though paid repair.

They have asked me to give the phone again in the same service center (Jaya nagar) that they will do the service for free of cost. Later, they sent email that the service will be charged again by claiming that my mobile is damaged and will provide on service on chargeable basis.

Again, i have given for servicing and they updated s/w and there was no issue found according to them and returned the phone with some charges.

But, the mobile battery performance was not improved at all. Its been 6 months from the second service and one year 3 months from the purchase. I am using the mobile without any problem except the low battery performance since day one.

I wonder who did they consider my mobile damaged. If damaged it wouldn't last this long. And i would need to required for and changes in the hardward in case of damage but no problems so far.

They charged me with in the warranty but didn't fix the issue at all.

The service levels are worst in lenovo and the mobile battery is coming not even 6-8 hours while using with the battery of 3500mah from long time.

I would need your help to investigate this issue and do the needful. I need to be compensated for the low quality of product and service offered by lenovo.

I can provide the details as required.

Regards,
Pabolu balasai
+91-[protected]