[Resolved]  Lenskart — 5/07/2020

Address:SHOP NO 11 BESIDES JOCKEY SHOWROOM PRADEEP PLAZA GANGA PLATINO EAST WING V BLDG NEAR EON IT PARK.

Visited lenskart at kharadi outlet which is in pradeep plaza with my mother. I am the regular customer and i got good service that is the reason i took my mother to the store. After selecting the frame we were waiting for for eye-test as there was a power cut we waited almost 1 hr at the store that's totally fine.

After an hour when power comes one executive take us for the eye check up, and suddenly another executive name hemant who was already present there doing something shouted very badly on his colleague stated that i am doing some work here. Me and my mother felt very bad. My mother is 51 year old suffering from diabetes and asthma still she is calm and patiently waiting for checkup just as per my experience. That gentle man named hemant does't care how he behaving with such an old customer after knowing that she is waited for so long.

He start the checkup and rudely stated that you undergo with the operation we can't give you the number. I do not understand that he is not the doctor but how he assume my mother had a operation. If he have a doubt he can politely ask but he clearly stated this that was very unprofessional and rude.

My mother never had any operation neither any minor or major surgery, i am not blaming his capabilities but at-least he should know the way of asking.

After that he rudely put the glass aside and again we waited like a fool.
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Aug 6, 2021
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Jul 06, 2020
Lenskart Customer Care's response
Dear Abhay, please accept our deepest apologies for your unsatisfactory experience. We never want you to feel like you're stuck with a bad experience. Rest assured that we will be getting in touch with you shortly for discussing your concern in a precise manner.
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