[Resolved] Lenskart — about the frame and power of lens | |||||
I ordered 2 specs from the local lenskart store. I chose a blue colored cat eye frame which when delivered was a black frame, a totally different model and the power of the glasses was also not according to the prescription. My both eyes need (-) power. The store refused to provide any information on phone and i had to go back to the store and now i'll have to wait for another one week for the replacement. I need a quick response to the complaint. Was this information helpful? | |||||
Oct 27, 2018 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Sep 18, 2018 Lenskart Customer Care's response Hi Himani, Please accept our apology for this disappointment. We strive for efficiency and excellent service, and it looks like we have fallen short on this occasion. We never want you to feel like you're stuck with a bad experience. We would request you to share your order ID with us so that we can assist you further.
Verified Support Sep 19, 2018 Lenskart Customer Care's response Hi Himani, we are unable to check the order details on the platform due to security reasons. Hence we request you to mark us an email at [protected]@lenskart.in along with your order details so that we can help.
Verified Support Sep 20, 2018 Lenskart Customer Care's response Hi Himani, we are unable to check the order details on the platform due to security reasons. Hence we request you to mark us an email at [protected]@lenskart.in along with your order details so that we can help.
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[protected] is my order ID.
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