[Resolved] Lenskart — Automatic cancellation of orders

Sachinn06

Address:

Lenskart.com, D 12/ 2, Okhla Industrial Area, Phase – II, New Delhi, 110020.

I ordered 2 glasses from Lenskart yesterday in a sale where I was able to order them for 0 rupees.The orders also got confirmed yesterday and were preparing for dispatch but today I got message that my order have been cancelled by lenskart..When I tried to contact the customer care they gave a silly reason that all this happened due to technical issue please order again..I would request lenskart to either process my orders or to provide me with vouchers via which I can order the same glasses again.As I put so much efforts in ordering the products, if you accepted the orders at first place then you should also deliver the product on time.

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Aug 9, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2021

Lenskart Customer Care's response Hi Sachin! Thanks so much for reaching out! We will ensure this is taken care of completely. Could you please share us with your Order ID/contact number, so we can quickly have a look into this?